FAQ

As a medical office, this approach maintains our desired patient experience and care for our patients in-office for appointments. Due to our small size, we are unable to function as a walk-in establishment for browsing and/or examinations. 

We are open Mondays to Fridays from 9AM to 4:30PM. We are closed weekends and statutory holidays. A consistent schedule ensures our professional team of staff and doctors are able to care for and spend quality time with family.

We have invested in modern technology for early ocular disease detection. At Eyes in the Glebe both the advanced OCT scan and retinal imaging are standard components of a comprehensive eye examination and included in the $180 examination fee. Please note that patients who are insured by OHIP for their eye health evaluation, the OCT scan is not covered by OHIP and will incur an additional fee of $75 (performed at different intervals depending on age). Private insurance coverage is an agreement between the insurance company and the patient. Every insurance plan is different and thus it is impossible for our office to know the specifics of each individual plan. As such, it is the patient’s responsibility to confirm insurance coverage and eligibility. Eyes in the Glebe does not bill insurance plans directly. Please note that we are a cashless office, and accept debit and credit payments only. Contact lens fittings require extra time and assessment and incur additional fees (see below).

We do not direct bill private insurance or out-of-province insurance programs. Upon payment, we will provide a receipt for you to submit to your insurance company and/or provincial insurance program.

A professional contact lens assessment and/or fitting is an additional service and not part of a routine eye examination. The fee for contact lens fittings varies, and depends on the type of contact lens worn. It is best to email the office ahead of time to confirm the contact lens-related service fees. It is important to remember that a contact lens is a medical device which is fit onto the surface of your eye (the cornea) and carries its own risks of prolonged wear. The optometrist will recommend/prescribe the best and most current lens for you. While there will be lens options, the doctors will not prescribe lenses that are not of the utmost breathability. We will strive to optimize both your wearing comfort and long-term eye health. We also provide contact lens teach appointments where we will provide one-on-one time with the doctor for instructions and optimization of the fit and vision of the lenses.

At Eyes in the Glebe, we value technology and preserving the gift of sight for as long as possible. The OCT scan goes much deeper than a typical retinal photograph; the OCT scan is a non-invasive medical imaging technique used to observe the individual tissue layers behind the eye which are impossible to see with the naked eye. An ocular coherence tomography (OCT) is used to detect and monitor early signs of macular degeneration, glaucoma, diabetic retinopathy as well as many other eye complications. Both retinal imaging and an OCT scan are standard components of a comprehensive eye examination at Eyes in the Glebe for patients between the ages of 20-64. Please note that patients who are insured by OHIP for their eye health evaluation, the OCT scan is not covered by OHIP and will incur an additional fee.

We are an optometry clinic with two optometrists seeing patients concurrently, including emergencies. As we are not solely an optical dispensary, we only have the capacity for two frame styling appointments a day (during quieter patient periods). Our small 850 sqft space cannot accommodate additional patients, or staff, to assist with greater traffic. A $45 booking deposit respects office time for all parties given time and space restrictions. This fee will be applied towards a purchase made at the visit. If the visit is cancelled/rescheduled within 24 hours, the fee is non-refundable. We have curated small batch, independent, hand-made eyewear. Each collection has a story, and we actively assist in finding your perfect frame. As a small business, this approach helps achieve our desired experience and ensure our long-term financial sustainability in the Glebe.

It is not feasible to bring in and/or carry any style. Independent eyewear is hand-made and oftentimes limited in production. Moreover, independent eyewear manufacturers do not allow us to bring in a frame to be viewed. When a frame is ordered in, we are billed and own it immediately, and as such, we would require commitment from the patient. While independent eyewear is unique, beautiful, and legendary for quality, there are inventory ordering constraints. Please trust that we curate our collections quite well!

The cost of progressive lenses varies significantly due to hundreds of different ‘designs’ and ‘coatings’ on the lenses. Be sure to ask for the exact brand and design name of the lens you are purchasing, and request a certificate of authenticity with your name on it. At Eyes in the Glebe you can trust that our lens experts will always recommend the best lens suited for your needs.

Use the ‘Contact Us’ link at the top of our website. It is triaged and we will get back to you. We have invested considerable resources into developing our digital communications systems. 

We are a very small space. We have two doctors seeing patients including emergencies. With the limited staff on-hand given space restrictions, we are assisting patients in-office. Accordingly, it is not possible to attend to phone calls on a whim. Our phone lines have been disabled for several years. We are able to provide efficient and prompt attention via email. We are always happy to receive voicemail (and return calls), but communicating via our ‘Contact Us’ link is strongly preferred.

The pupillary distance measurement is not part of the examination. If we may suggest, try reaching out to the last place you had purchased glasses from as they will have the measurement on file. Assuming both your facial structure has remained the same (more likely for an adult!) and the binocular focus of your eyes, the measurement would be stable.

The PD is taken at the point of frame selection as it is one of the measurements needed to fabricate lenses. The PD is just a small piece of information that goes into making glasses. We do offer standard PD measurements for a $30 fee. Unfortunately, since we cannot know how the frame will sit on your face on a pair of glasses purchased elsewhere, we do not have a way of providing other measurements such as vertical height, pantoscopic tilt, or vertex distance. We do ask patients to sign a waiver with how the PD measurement is used.

If you have purchased glasses with us in the past, we will happily provide the PD measurement we have on file for you. Please note well that our digital centration system takes your PD in a very specific manner. This measurement accounts for where your pupils sit in the frame that you had purchased with us. It measures the horizontal distance from the centre of the bridge (of the frame) to each of your pupils. As different frames have different curvatures or “wraps,” this method of PD measurement will vary slightly from frame-to-frame due to individual frame design and fit.

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