FAQ

At Eyes in the Glebe, the eye examination is rigorous, but comfortable. We will review your medical and ocular history with you, assess the movement and alignment of your eyes (binocular muscle balance), check your prescription, and then assess the overall health of your eyes. All of this will be performed with the most up-to-date ophthalmic equipment – we truly believe in the benefits of staying current and using the most advanced technology for early diagnosis and disease management. For patients ages 20-64, OCT and retinal imaging are standard components of the eye examination and included in the comprehensive eye examination. Please note that patients who are insured by OHIP for their eye health evaluation, the OCT scan is not covered by OHIP and will incur an additional fee.

We have invested in modern technology to preserve the gift of sight for our patients. As such, at Eyes in the Glebe both the advanced OCT scan and retinal imaging are standard components of a comprehensive eye examination and included in the standard $169 fee. Please note that patients who are insured by OHIP for their eye health evaluation, the OCT scan is not covered by OHIP and will incur an additional fee of $50 (performed at different intervals depending on age). Private insurance coverage is an agreement between the insurance company and the patient. Every insurance plan is different and thus it is impossible for our office to know the specifics of each individual plan. As such, it is the patient’s responsibility to confirm insurance coverage and eligibility. Eyes in the Glebe does not bill insurance plans directly. Please note that we are a cashless office, and accept debit and credit payments only. Contact lens fittings require extra time and assessment and incur additional fees (see below).

We do not direct bill private insurance or out-of-province insurance programs. Upon payment, we will provide a receipt for you to submit to your insurance company and/or provincial insurance program.

A professional contact lens assessment and/or fitting is an additional service and not part of a routine eye examination. The fee for contact lens fittings varies, and depends on the type of contact lens worn. It is best to email the office ahead of time to confirm the contact lens-related service fees. It is important to remember that a contact lens is a medical device which is fit onto the surface of your eye (the cornea) and carries its own risks of prolonged wear. The optometrist will recommend/prescribe the best and most current lens for you. While there will be lens options, the doctors will not prescribe lenses that are not of the utmost breathability. We will strive to optimize both your wearing comfort and long-term eye health.

At Eyes in the Glebe, we value technology and preserving the gift of sight for as long as possible. The OCT scan goes much deeper than a typical retinal photograph; the OCT scan is a non-invasive medical imaging technique used to observe the individual tissue layers behind the eye which are impossible to see with the naked eye. An ocular coherence tomography (OCT) is used to detect and monitor early signs of macular degeneration, glaucoma, diabetic retinopathy as well as many other eye complications. Both retinal imaging and an OCT scan are standard components of a comprehensive eye examination at Eyes in the Glebe for patients between the ages of 20-64. Please note that patients who are insured by OHIP for their eye health evaluation, the OCT scan is not covered by OHIP and will incur an additional fee.

Absolutely. We can’t wait to fit you with frames from one of our unique collections that we have built our reputation on. Let us help you express your individuality, professionalism, and character. We have a limited number of frame/lens selection appointments per day. We believe in actively assisting in the selection process and we are quite limited for time and space given other appointments during the day with patients in-office. There is a $50 non-refundable deposit at the time of online booking. In the event a purchase is made at the same visit, the fee will be applied to the purchase. We understand that other offices do not require a non-refundable deposit, but as a small 850 sqft office with limitations on space and personnel, this is our model.

We are an optometry clinic with two optometrists seeing patients concurrently, including ocular emergencies. Accordingly, we have the capacity for just two frame styling appointments a day. We do not have the physical space for additional staff to assist with greater traffic without risking a compromise to our care and service. As we have made the decision to invest in small batch, independent, hand-made eyewear, our model is to actively assist in the frame selection process. Each eyewear collection has a story, and we want to help you find your perfect frame. A non-refundable deposit respects office time, as our small 850 sqft clinic has significant time and space limitations.

Not necessarily. We specialize in independent eyewear, which means models are hand-made and oftentimes limited in production. Moreover, independent eyewear manufacturers do not allow ‘orders on approval.’ When a frame is ordered in, we are billed and own it immediately, and as such, we would require commitment from the patient. While independent eyewear is unique, beautiful, and legendary for quality, there are ordering constraints. Please trust that we curate our collections quite well!

The cost of progressive lenses varies significantly due to hundreds of different ‘designs’ and ‘coatings’ on the lenses. Be sure to ask for the exact brand and design name of the lens you are purchasing, and request a certificate of authenticity with your name on it. At Eyes in the Glebe you can trust that our lens experts will always recommend the best lens suited for your needs.

Of course, but there may be some risks. Firstly, it is unknown how a frame purchased online would fit on ones face once it arrives – this makes it impossible for the manufacturer of the lenses to know where to center your prescription both horizontally and vertically on the frame. At Eyes in the Glebe we take these specific measurements once you select a frame and it is adjusted on your face – this minimizes eye strain and potential headaches. Eyes in the Glebe will not be liable for prescription glasses elsewhere. Verifying and troubleshooting prescription glasses that were purchased elsewhere is a professional service that takes our time, and will thus incur fees.

The fastest way to receive care would be to make an appointment to visit the office. The optometrist will assess the cause of the pink eye to ensure proper diagnosis and follow-up care and management. There are many causes of pink or ‘red eye’ and many do require some form of medical treatment.

Your time is precious and so is the time of other patients; as such, when you miss your appointment, it unfairly leaves a gap in service time for our office, doctors, and other patients. We do not overbook to account for last minute cancellations. In an effort to deter missed appointments, Eyes in the Glebe requests a 24-hour notice of any cancellations or changes to scheduled appointments. If 24-hour notice is not provided, there will be a $40 missed appointment fee levied.

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